Surterra Reviews

I had an excellent experience with Ariana (Ocala, FL store) this past week while picking up the marvelous tincture that Surterra has. I am so thankful for both their rep. Ariana as well as their product, the tinctures that are so helpful with my neuropathic pain. Thank you!

Love the new container for the soft wax it’s so much easier to work with.

Surterra is my go to place everyone is so friendly and also accommodating! Products are outstanding! Thank you

The last 2 times I was in there Tammy help me get what I needed She Knew the answers to every question I had I hope she's Is there every time I go backi love the palm bay store

There are two dispensaries in my small city—one is Surterra -and is so much easier to shop, order and pick up—the other has so many hoops —-both offer discounts—
One easy example is Surterra allows you to add to your order right there in line—the other places you back in the walk in line-
Personnel are great at both .

Banana soda was .5 short :( sucks cuz I love this place but damn half a gram fr

I want to thank Kevin for helping me find the right strain for my ailment. He was very knowledgeable, courteous, helped me save $$. Thanks again Kevin,I'll be back soon!!!

Excellent Service, Excellent Products.

I have a lot of nerve pain. I ask about the cbd rub/ Sav. It's amazing to calm down the nerves In my L-4 , L-5 lower back area . Also vape full spectrum vapes . I love them for anxiety. Great products and friendly folks!

Thank you Jeffrey! Great service. Double checked my entire order for accuracy! Super appreciate the attention to detail . It does not go unnoticed. Surterra isn’t a drive thru.. Patient’s should expect to wait a couple of minutes to ensure you get what you order. You try reading those little labels!

Surterra in palm coast is great nice friendly meagen,hunter and Joseph was great new to there so don't know everyone but great so far

My favorite store!This is by far the cleanest store that sells cannabis in this area. Come see Kristen R., she always goes above and beyond by making sure I get the best deal every time!

I use to go to Trulieve until they made me wait almost 3 hours for a pick up order. not once but twice they did that to me. Also everytime I would go they would be out of product. Then someone told me about surterra I was hesitant to go because I knew it would be out of my comfort zone. Finally I was just to fed up with the way I was treated by Trulieve I tried surterra and man am I glad I did! Every time I walk into the building I’m greater with smiles and they ask me how my days been and I feel like I’ve know the staff my whole life. There very friendly and fast! Yea there a little more pricey but they always have deals and have product when I show up for the deals. I’d rather spend a little more and get good quality products and friendly service. So any way if you reading this and your trying to decide if it’s worth going here I can definitely say it is! Thank you Victoria and the rest of the surterra crew for making my pick up/ day a little easier!

I've been an occasional customer of Surterra since MM was legalized in Florida. Their staff is friendly and professional, and the products are presented in a more medical-oriented way than some competitors which seem to be running legal head shops.

However, recently, Surterra has become a victim of its own growth with outrageously crowded stores, malfunctioning online systems, and long wait times. With coronavirus, this is unforgivable.

Yesterday after ordering online at 8am before the North Palm Beach store opened, I waited till 2pm before contacting them. Their order system had suspended my order in limbo. Then they processed it and asked me to come in for pickup. I waited almost 30 minutes and had to make a fuss to get them to give me my order. NO EXCUSE TO MAKE CUSTOMERS WAIT 30 MINUTES IN A CROWDED STORE TO PICK UP AN ALREADY PACKED ORDER.

I discussed all this with the manager who seemed completely overwhelmed. She pleaded the fact that the store was processing over 200 orders a day. Yes, but then improve your systems. If someone has ordered online and their product is ready, why are you exposing them to coronavirus for up to 30 minutes? Sheer negligence.

btw, as I head out, there were perhaps 25 people waiting in the parking lot to get into the store. Wonderful for Surterra but how about trying not to infect your customers?